Sub-processors
Last updated 15 October 2026
Neosphyr Ltd uses the following service providers to deliver FloatSight. Each is bound by a written contract with data protection terms. Customer Data means the files and data customers upload to FloatSight.
| Provider | Purpose | Data | Location |
|---|---|---|---|
| Render Services, Inc. | Hosting of the web application, API and database | All Service data, including Customer Data and account data | Frankfurt, Germany (EU) |
| Cloudflare, Inc. | Storage of uploaded original files (R2); domain name system | Uploaded files (Customer Data); DNS queries | European Union jurisdiction |
| Anthropic, PBC | AI model for the Programme Assistant | Questions and relevant extracts of Customer Data, only when the AI Assistant is used | United States |
| ActiveCampaign, LLC (Postmark) | Sending service emails (account confirmation, security and trial notices) | Name, email address, email content | United States |
| Stripe Payments UK, Ltd and its affiliates | Payment processing and billing | Billing contact, payment details, invoices | United Kingdom, EU and United States |
| Google LLC (Google Workspace) | Our company email for support and correspondence | Content of emails you send us | EU and United States |
| GitHub, Inc. | Hosting of our source code and deployment pipeline | No Customer Data | United States |
Changes
We will publish changes on this page and notify account owners by email at least 14 days before a new sub-processor starts processing Customer Data. A customer that reasonably objects on data protection grounds may terminate the affected subscription under the Data Processing Addendum before the change takes effect.